FAQ aROUND

AND FIND OUT

  • We’re located on Route 9 in Howell, NJ — stop by for chemicals, tools, parts, and expert advice (no pressure, just good info).

  • Yes! Bring a sample — our in-house water testing helps you choose exactly what your pool needs (and nothing it doesn’t).

  • It’s our in-store showroom featuring saunas, cold plunges, high-end outdoor speakers by Coastal Source, and Blackstone griddles — all curated to help you relax, entertain, and upgrade your backyard lifestyle.

  • You can browse online anytime — or swing by our retail center for hands-on guidance.

  • Yep — gift cards can be used toward any product or service, never expire, and can be transferred between customers.

  • Yes! You can order pool chemicals and supplies directly through our website for local delivery across Central Jersey.

    During store hours, most orders can be delivered within just 2 hours — so your pool never has to wait. Orders placed after 5 PM will be processed the following business day.

    Need something sooner? Text us anytime and we’ll do our best to make it happen.

  • Absolutely! Choose “Store Pickup” at checkout and we’ll have your order ready within 2 hours during business hours.

    Orders placed after 5 PM are prepped first thing the next business day. When you arrive, we’ll have everything packed and waiting — or just text us when you’re on your way for quick curbside pickup.

Retail + Wellness

  • Yes — we work on most major systems and are a certified warranty center for Jandy, Pentair, and Hayward.

    Whether you need a small repair or a full equipment replacement, our techs are trained to diagnose and service your system the right way — using genuine parts backed by the manufacturer.

  • Absolutely. If your pump, filter, or heater is still under manufacturer warranty, we can service it in-house as an authorized warranty provider for Jandy, Pentair, and Hayward.

    Text us with your equipment model, serial number, date purchased and we’ll confirm eligibility before scheduling your visit.

  • If you hear unusual noises, lose pressure, or see inconsistent heating, our techs can diagnose whether a quick fix or full replacement makes more sense.

  • Definitely. We handle installation, setup, and calibration for pumps, filters, heaters, automation systems, and more.

  • We handle urgent repairs 24/7 — just shoot us a text and let us know what’s going on!

Repair + Equipment

  • Most homeowners book weekly or bi-weekly visits to keep water balanced and systems running smoothly — we can help you find the right cadence for your pool.

  • Each visit covers water testing, chemical balancing, skimming, brushing, vacuuming, and equipment inspection to keep your pool swim-ready.

  • Nope! As long as we have backyard access, our team can handle everything while you’re out living life.

  • Absolutely. We open and close pools built by all companies — in-ground, vinyl, or gunite.

    Our schedule fills up fast with in-ground service calls, but when things slow down, we love helping above-ground pool owners too. Give us a shout early in the season and we’ll do our best to make it happen.

  • We recommend scheduling your pool opening in April — that way you’re first in line to enjoy warmer weather and you’ll receive a complimentary pool vacuum service with your opening. (Plus, opening early helps prevent algae growth and gives your system time to stabilize before peak swim season.)

    For closings, we suggest waiting until October — especially if you have a heater. This lets you stretch out those late-season weekends without risking your equipment once temperatures start to drop.

    The earlier you book, the better your date selection — our calendar fills up fast once spring hits.

  • Yes! While pool season slows down, we’re still here year-round for Winter Watch services, off-season maintenance, and any odd jobs that pop up.

    From equipment checks to mid-winter peace-of-mind visits, we’ve got you covered — and if it’s something outside our scope, we know the right people who can help.

Service + Maintenance

  • Pricing varies by pool size and service type — we’re transparent and happy to provide an estimate upfront.

  • Nope — in-store water testing is free when you purchase your recommended products with us. Bring a small sample in anytime during business hours and we’ll print your results on the spot.

  • For urgent calls, there’s a small priority service fee, but we always confirm pricing before sending a tech out.

    Our goal is to get you back up and running as quickly (and transparently) as possible.

  • We accept all major credit cards, debit cards, ACH, check, and cash in-store.

    You can also pay through secure digital invoices we send right to your phone or email.

  • We get it — life happens. If you need to cancel or reschedule, just give us a heads-up by 5 PM the day before your appointment. Same-day cancellations may incur a small fee to cover our tech’s time.

  • Yes! We offer seasonal promotions, referral perks, and loyalty discounts for repeat customers. Make sure you’re subscribed to our email list so you don’t miss limited-time offers.

Pricing + Policies

  • We’ve had boots on the ground since 2004 — and more than 50,000 service calls later, we’re still family-run and locally trusted.

  • We proudly serve Monmouth, Middlesex, and Ocean Counties (and a few friendly neighbors).

  • Experience, transparency, and a team that actually loves what they do. We treat every pool like our own.

General

    • Howell

    • Freehold

    • Farmingdale

    • Manalapan

    • Marlboro

    • Old Bridge

    • Tinton Falls

    • Colts Neck

    • Ocean Township

    • Long Branch

    • Wall

    • Holmdel

    • Eatontown

    • Neptune

    • Matawan

    • Lakewood

    • Jackson

    • Brick Township

    • Belmar

    • Sea Girt

    • Spring Lake

    • Point Pleasant

    • Brielle

    • Toms River

    • Seaside Heights

    • Lavalette

    • Manchester

    • Whiting

    • New Egypt

    *select services in this surrounding area - text us to inquire

    • New Brunswick

    • East Brunswick

    • Old Bridge

    • Woodbridge

    • Edison

    • Plainsboro Township

    • Dunellen

    • Milltown

    • Helmetta

    *select services in this surrounding area - text us to inquire

  • Not seeing your town? Don’t panic — we don’t ghost pools.

    Shoot us a text at 732-462-6000 and we’ll see if we can make a little splash in your area.

Service Areas